MAIN OBJECTIVE:

· Listen and respond to customers’ needs and concerns. Provide information about products and

services. Take orders, determine charges and oversee warehouse, shipping and freight billing.

Customer Service:

· To welcome visitors by greeting them, in

person or on the telephone

· Answering or referring inquiries

· Mail distribution

· Taking phone orders and inputting both

phone orders and emailed orders into

MYOB

· Arranging international freight

· Coordinate with OPS Manager as it pertains

to customer Orders and shipping

requirements

· Invoicing and filing

· Setting up new accounts

· Data entry and checking freight bills

· Marketing Projects as devised by Managing

Director

· Updating and maintaining customer

account details as required

Housekeeping

· Keep the Reception Area, Office and

Kitchen clean and tidy

· Remove and dispose of all rubbish daily

Health & Safety

· Contribute to a safe and healthy work

environment by:

· Reporting all accidents and hazards

· Avoiding unsafe practices at work

· Adhering to the Drug and Alcohol Policy

Other

· Adhere to company policies

- Any other ad hoc tasks that arise at the request of the Managing Director and Office Manager Officer, this may include the need to assist the warehouse team

CONTRIBUTION TO COMPANY · To ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of the Managing Director · Communicating care and passion for the company and its Brands · Strive to be positive and constructive at all times · Straight talking about the facts of the situation-open discussions are the best way to find solutions. · Help others through communicating clearly · Deliver on commitments · Support all of the team that you are working with to ensure the achievement of goals · Volunteer for projects as is practical outside your normal scope to widen your contribution to the overall success of the company · Adhere to all company policies · Carry out any other ad hoc tasks that arise at the request of your Managing Director to meet the operational needs of the company · Deliver our company values understanding our motto, if it’s good for the company think say and do it. If it’s not, DON’T.

COMPETENCIES AND SKILLS

· Attention to Detail ·

Customer Service Experience ·

Ability to Clean, tidy and organize