There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your Opportunity

We are excited to be recruiting for a Developer Support Officer for our Developer Services team, that forms part of our Customer & Innovation group.

The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services.

This role is customer focussed, where you will provide a range of support to customers and team members for general development enquiries. You will also assist on our range of services as well as providing technical guidance on the Developer Services Portal. You’ll be focused on processing of development related requests and customer enquiries.

Some of your accountabilities will include:

• Process applications to access Urban Utilities water and wastewater networks including assisting customers with submitting, updating & uploading information into the Developer Services Portal.

• Request information from customers and technical specialists and provide process expertise in responding to customer enquiries and in guiding efficient and compliant activity.

• Respond to issues such as portal and water approval support, payment related enquiries, complaints; escalates appropriately.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.

About you:

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills, and experiences:

• Value the role we play in the community and have a passion for customer service and helping others.

• Can build strong customer relationships and delivers customer-centric solutions.

• Can drive ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

• Previous experience with customer relationship management software.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family 

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the "Apply” to complete your application. Applications are open until 18th January, however, shortlisting will commence prior to closure.

This is a fixed term contract role 24/07/2026. Although we cannot guarantee an extension, the Talent Team will work with you to find re-deployment opportunities.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au