Joining the leadership team of TasWater presents an opportunity to deliver social, environmental and economic benefits for Tasmania today, and tomorrow. TasWater has a bold and ambitious future, inspired by its vision to unlock water’s full potential, and centred on customers and communities, people and partners, the environment, and its collective water future. A talented workforce of over 900 employees keep Tasmania thriving by providing exceptional water and sewerage services to over 474,500 customers every day. In the coming years, TasWater plans to invest over $1.7 billion to ensure a safe and secure water future for a growing Tasmania, and will make great steps towards its aspirations of net zero carbon emissions and towards zero waste.

An outstanding opportunity awaits for a General Manager Customer and Community to join TasWater’s Executive Leadership Team and offer strategic guidance as the organisation navigates the next exciting phase of development, growth and impact.

Reporting directly to the CEO, the General Manager Customer and Community will lead TasWater’s engagement with current and future customers across residential, commercial, and industrial sectors. This pivotal role champions excellence in customer experience through relationship management, billing and revenue assurance, and trade waste compliance, while also driving public affairs initiatives that enhance the organisation’s brand, strengthen trust, and build social licence. Leading a state-wide team, the role contributes to the development and execution of TasWater’s strategy and is instrumental in cultivating a constructive culture that enables TasWater to achieve its long-term objectives and deliver lasting benefits for Tasmania’s future.

The ideal candidate will demonstrate strategic leadership experience within large complex commercial environments. Significant expertise developing brand and communication strategies, driving community and stakeholder engagement, and delivering innovative digital programs that enhance customer experience while reducing cost to serve is essential. Proven success in championing positive, high-performance cultures, empowering teams and fostering collaboration is also required.

Flexibility exists to be based at any of TasWater’s three major locations: Devonport, Launceston, or Hobart.

This role presents an exceptional opportunity to be part of shaping a water future to empower communities, protect the environment, and support a thriving Tasmania. 

For a confidential discussion or to request a copy of the information package, please contact Sarah Hingston on 0418 515 677 or Lynne Chapman on 0467 229 445 or jobs@chapmanexecutive.com.au. To submit an application, please apply online at www.chapmanexecutive.com.au by Friday, 6 February 2026.