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Greater Western Water
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Advisor, Community Engagement
Footscray, VIC
Customer Service
Posted : 10/02/26
Applications Close :19/02/26
- Fixed-term Full Time until end Feb 2027
- $107k + 12% super + monthly mobile phone allowance
- Supporting infrastructure projects to deliver communications and engagement to the community.
About Greater Western Water
We’re water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more
Benefits
- We embrace flexibility and connection with a balance of on-site and WFH
- Free onsite parking (subject to availability)
- Gender neutral, 16-week parental leave
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office
The opportunity
Due to an internal movement, we now have this exciting opportunity available!
Greater Western Water aims to improve its reputation by fostering meaningful, inclusive, and transparent engagement with customers and the community.
The Advisor, Community Engagement, focuses on advocating for positive outcomes through the initiation, development and delivery of engagement strategies for capital projects and strategic initiatives. This includes effective collaboration with internal stakeholders, external agencies, program partners, contractors, and the wider community as part of a high-performing Community Engagement team.
Responsibilities
- Initiate, develop and implement effective communications and engagement strategies, tools and activities to support the delivery of GWW’s capital works program.
- Identify opportunities to raise GWW’s profile and build relationships with our communities, champion the inclusion of customer and community perspectives in decision-making.
- Identify and manage risks to GWW’s reputation.
- Create clear and accessible public information, coordinate various communications materials, and manage logistics for engagement activities and events.
- Support positive stakeholder relationships for GWW infrastructure projects and facilitate effective communication to improve satisfaction and coordination.
- Assist project teams in managing delivery partners and contractors to meet community engagement expectations.
- Collaborate with your leader to create a performance plan, foster an open team culture, work independently to enhance processes, uphold company values, and contribute to achieving EBA KPIs within the Partnerships, Engagement & Communications team.
Skills & Experience
- Tertiary qualification in communications, journalism or related discipline, or equivalent experience required.
- IAP2 certification or similar accreditation highly regarded.
- Experience developing and delivering community and stakeholder engagement plans that build community capacity and social licence to operate.
- Excellent verbal and written skills, with a demonstrated ability to communicate with a wide range of stakeholders and audiences.
- Demonstrated ability to identify opportunities to elevate GWW’s relationships and reputation, as well as identify and manage project and organisational risks.
- Experience supporting infrastructure projects within a government or public-sector environment is desirable.
- A current Victorian driver's licence is essential as this role involves travel across our service region and occasional community engagement activities outside of standard hours, sometimes on weekends.
- This role will require the successful candidate to undertake a Working with Children Check (WWCC).
See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.
The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.
Applications close – Thursday, 19 February




