About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve. 

Location: Parramatta

Duration: 12-month fixed term 

About the Role

As a Technical Business Analyst, you’ll work closely with stakeholders and delivery teams to shape digital products and solutions that truly make a difference. You’ll turn data, user insights, and business needs into clear requirements, technical specifications, and acceptance criteria that guide successful delivery. Using a mix of analytical thinking, user research, and collaboration, you’ll ensure our digital experiences are intuitive, impactful, and aligned with organisational goals. You’ll also have the flexibility to apply the right analysis approach for each initiative—whether predictive, agile, or a blend of both.

What You’ll Bring:

Strong technical skills

• An understanding of IT and cyber security solutions and technologies across firewalls, Networks, Operating systems, Environment management, IT Infrastructure, Data
• Ability to communicate, understand and summarise discussions with a wide range of technical subject matter experts.
• conceptualise complex IT requirements
• Understanding of interdependencies of IT systems and services
• Understanding of upstream and downstream dependencies
• Strong analytical and problem-solving skills.

Strong stakeholder management skills

• An ability to see the bigger picture / to understand context
• An ability to facilitate/negotiate competing visions from stakeholders

Strong communication skills

• Excellent writing and presentation skills
• Active listening
• Concise articulation
• Ability to communicate effectively with both technical and business stakeholders

Workshop facilitation skills

• Strong experience with group facilitation, workshops, leading discussions, and influencing outcomes with technical SME’s

Proactive and independent

• Largely self-managing
• Skills in the construction and planning of approaches to deliver outcomes.
• Able to operate within a dynamic team and adapt to shifting project priorities.
• Able to adapt to rapid change based on project needs.
• Able to work across multiple parallel workstreams.

Preferred, but not mandatory:

• Australian Signals Directorate Essential 8 knowledge (ASD8).
• Knowledge of SCADA or critical infrastructure environments is an advantage.
• Experience with IT security products and solutions

Dive into Our Great Benefits: 

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
• Subsidized Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

 Qualification and Experience:

• 3+ years BA experience working within IT Infrastructure\security Projects and similar roles
• Experience with Asset inventory, CMDB related analysis and data collation. 
• Strong experience with group facilitation, workshops, leading discussions, and influencing outcomes
• Experience working with technical SME’s in information discovery
• Experience in the construction of Taxonomy systems related to IT Data
• Experience in analysing large volumes of /or complex data and information
• Experience in the construction of centralised CMDB or related asset data sources
• Experience in construction of process to maintain data sources.
• Applicants must be Australian Citizens or Permanent Residents.

Does this sound like you? Apply now.

We support you through the application process and can modify as needed – let us know what you need.

Closing date: 11-March -2026

 Please see the position description for the role’s full accountabilities.

For more information, you can contact sunil.nagarajan@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

 e welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

 As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy