What you'll do:

• Review and process complex licence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
• ​Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
• Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
• ​Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
• Ensure objections are managed effectively to ensure compliance with regulatory requirements. 

What we are looking for:

• Diploma or degree in relevant discipline, or relevant equivalent industry experience in a regulated environment of processing customer applications.
• Demonstrated capability in using complex spatial and mapping platforms to assess constraints and impacts on applications.
• Strong customer focus mindset, with excellent customer service skills and experience to respond to customer enquiries and resolving customer conflict, in an appropriate manner.
• Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
• Willing to travel around NSW and has a current NSW Drivers License.

Who we are:

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.   

We’re the people taking care of the state’s water at the source – capturing, storing, delivering.

How we will support you:


At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.  When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.

Our commitment & culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone. Find out more at waternsw.com.au.

For more information, please reach out to: jasmine.choong@waternsw.com.au.

Please note applications for this position will close on Tuesday 6th October 2026, 11.59pm.


You must have full work rights in Australia to qualify for all positions at WaterNSW.  

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.


Privacy and collection of your personal information 

If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.